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Jen-Ai Hospital IPC Celebrates 6th Anniversary
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2009/09/29
BY MARK K. CHAN
TAICHUNG, JEN-AI HOSPITAL - DALI
It's been 6 years since Jen-Ai Hospital International Patient Center (JAH IPC) has been serving the medical needs of the international community in Taichung. To commemorate its 6 years of existence, IPC has recruited a new Japanese Project Coordinator to implement its "Japanese Medical Service". Although not Joint Commission International (JCI) Accredited, Jen-Ai Hospital – Dali has been primarily caring for the expatriates and foreigners living in Central Taiwan; and the occasional visitors / tourists that visit from abroad. Since its launch of IPC services in September 2003, Jen-Ai Hospital – Dali has the distinction of creating the first "International Patient Center" and having the most number of international patients with different nationalities in the whole of Taiwan. With medical travel / medical tourism being all the rage in recent years, Jen-Ai Hospital - Dali was named one of the top 5 hospitals in Taiwan by "International Medical Travel Journal" Magazine / www.imtjonline.com , www.healthtourisminasia.com, and www.ArabMedicalTourist.com.
With more than 9,250 international patient visits to date, from more than 2,000 international patients coming from 78 different nationalities, the highest record of patient visits in one month is currently at 269 people, showing consistent growth over the years. Jen-Ai Hospital International Patient Center (JAH IPC) was created to provide on-site interpretations in English and Japanese, although interpretations in 20+ languages can be arranged through bilingual staffs and volunteers. Of particular interest is the bilingual information in 15 different languages regarding medical prescription instructions, side effects and special precautions that the hospital is able to provide to patients. With the help of its English websites and other resources, JAH IPC makes every effort to ensure the safety of its international patients that visit the hospital.
Jen-Ai Hospital - Dali (the hospital where IPC is located) is a not-for-profit organization with two separate branches in Taichung, located in the central part of Taiwan. Jen-Ai Hospital - Dali is considered to be a medium-sized county hospital with 623 beds; and has been accredited as the regional teaching hospital in the Dali area. The hospital was founded in 1945 and has established itself as being one of the oldest and most respectable hospitals in Taiwan. Jen-Ai Hospital - Dali branch will be celebrating its 15th anniversary, next year, while Jen-Ai Hospital – Taichung branch will be celebrating its 65th anniversary in November 2010.
In the past few years, Jen-Ai Hospital - Dali has received numerous local and international awards, namely, "10th Annual Medical Tribute Award" for its medical assistance in the 921 Earthquake; "National Biotechnology & Medical Care Quality Award" in Patient Safety, Community Services and Medical Information Website Categories; "Baby-Friendly Hospital Award"; "Excellent Bilingual- Friendly Hospital Award"; "Excellent Medical Website Award"; "Health Promoting Hospital Membership Certificate" from WHO Collaborating Centre; "HONcode Website Certification" from HON Foundation in Switzerland; "Certificate of Recognition" from Asian Hospital Management Awards in IT / E-commerce Category; etc.
Furthermore, in order to provide medical assistance for the international community in Taichung, Jen-Ai Hospital - Dali participates in various activities to further develop the hospital - community relationship. International organizations that Jen-Ai Hospital - Dali has worked with in the past, include: American Chamber of Commerce in Taichung (AmCham); International Women's Association in Taichung (IWAT); Japanese Women's Association in Taichung; American School in Taichung; Japanese School in Taichung, Taiwan High Speed Rail Corporation; Mitsubishi Company; Toshiba Company; Corning Incorporated; Compass Magazine, etc.
As a result of these efforts, Jen-Ai Hospital - Dali has been fortunate to be approached by several international medical emergency companies. In recent years, the hospital has signed contractual agreements to become the Preferred Provider Organization (PPO) in Taichung with International SOS & MedAire, Inc.; and have started talks with HTH Worldwide. In recent months, JAH IPC has also been approached by Medical Tourism Association, www.MedicalTourism.com, www.YourSurgeryAbroad.com, etc.
Popular specialties among international patients include: Orthopedics, Oncology, Cardiology, Gastroenterology, OB/GYN, Pediatrics, Urology, Surgery, Dermatology, ENT, etc. Past hospital projects that were first in Taiwan include: International Patient Center, Baby Web Nursery, Inpatient E-card Service, Bedside Terminal with Barcode Technology, Baby MMS & SMS (using mobile camera phone), Baby Video (using YouTube technology), Baby e-File, etc.
Jen-Ai Hospital - Dali's 6 Centers of Excellence include:
- Taiwan Spine Center
- Oncology Treatment Center
- Cardiovascular Center
- Gastroenterology Endoscopy Center
- Health Examination Center
- International Patient Center
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