Doctors & Staffs
We highly recommend using our Jen-Ai Hospital
bilingual staffs for the best clinical experience.
However, it may be possible that your doctor may
still require an interpreter at your medical appointments
in order to avoid unnecessary misunderstanding.
If you need an interpreter, please inform the International
Patient Center (04-2481-9900 ext. 1995, 2911) when
making your appointment. At least 3 working days
(not including holidays) may be needed to find the
specific interpreter that you are seeking.
Although on-site interpretation in English is available,
our International Patient Center is also able to
arrange telephone interpretation by 3-way calling
or conference calls in other languages, for urgent
situations or emergencies . Yet, for the best experience
at our hospital, we strongly suggest that you call
us in advance, so that we can arrange the interpreters
that may be needed for your particular appointment.
With the help provided by the volunteers found
all over Taichung, Jen-Ai Hospital provides free
interpreter services to patients who do not speak
Chinese or have difficulty understanding Chinese.
Interpreters can be invaluable in explaining important
medical information, such as doctors' instructions,
what to expect from surgery and how to take medications.
The hospital will make every effort to provide interpreting
services in a wide variety of languages, including
English, French, Spanish, German, Italian, Portuguese,
Polish, Dutch, Afrikaans, Japanese, Thai, Malaysian
/ Indonesian, Tagalog, Burmese, Cantonese, Taiwanese,
Hakka Dialect, etc. These volunteers will be available
during regular hours to accompany international
patients to medical appointments and assist them
in communicating with all the staffs throughout