|Jen-Ai Hospital IPC Celebrates 3rd Anniversary
BY MARK K. CHAN
TAICHUNG, JEN-AI HOSPITAL - DALI
Ą@Ą@Jen-Ai Hospital International Patient Center (JAH IPC) had the pleasure of inviting the international community and members of the International Women's Association of Taichung (IWAT), Grace International Church, National Chung Hsing University and Wagor Kindergarten to celebrate IPC's 3rd Anniversary at Jen-Ai Hospital - Dali, on Saturday, September 23, 2006 from 9:00 am ~ 11:00 am. Activities such as Testimony given by Cindy Chedore (Pastor of Grace International Church), Music Performances by Wagor Kindergarten & Grace International Church, Monthly Flea Market, International Food Fair, IPC Introduction speech by Dr. Daniel Chan Liao (Superintendent of Jen-Ai Hospital), and IPC 3 Year Review speech by Mark Chan (Program Director of International Patient Center) were arranged.
Ą@Ą@In many ways, the event was a huge success. The international community blended in with the local community; the hospital became reacquainted with the local and international communities. In addition, the event garnered much media coverage from the local newspapers. Many thanks go to the various organizations and companies for their continued support of Jen-Ai Hospital International Patient Center. International organizations that Jen-Ai Hospital has worked with in the past include: American Chamber of Commerce in Taichung (AmCham); International Women's Association in Taichung (IWAT); Japanese Women's Association in Taichung; American School in Taichung; Taiwan High Speed Rail Corporation; Mitsubishi Company; Toshiba Company; Corning Incorporated; etc.
Ą@Ą@Jen-Ai Hospital - Dali has the distinction of creating the first "International Patient Center" in Taiwan, which was launched in September 2003. With more than 3,600 international patient visits to date, from over 60 different nationalities, JAH IPC has been providing on-site interpretations in English and Japanese, although interpretations in 20+ languages can be arranged through bilingual staffs and volunteers. Of particular interest is the bilingual information in 15 different languages regarding medical prescription instructions, side effects and special precautions that the hospital is able to provide to patients. With the help of its English websites (which is the most comprehensive for hospitals in Taiwan) and other resources, JAH IPC makes every effort to ensure the safety of its international patients that visit the hospital.
Ą@Ą@As a result of these efforts, Jen-Ai Hospital has been extremely fortunate to be approached by several international medical emergency companies. The hospital has signed contractual agreements to become the Preferred Provider Organization (PPO) in Taichung with International SOS & MedAire, Inc.; and have talked with HTH Worldwide about the possibility of providing medical services for its members. Popular specialties among international patients include: Cardiology, Oncology, Orthopedics, Gastroenterology, OB/GYN, Pediatrics, ENT, Urology, Surgery, Pain Management Center, etc. Past hospital projects that were first in Taiwan and introduced by JAH IPC include: International Patient Center, Baby Webpage, Inpatient E-card Service, Baby MMS & SMS, Baby Video, etc.
Ą@Ą@Furthermore, Jen-Ai Hospital International Patient Center has been extremely fortunate to receive numerous local and international awards in the past 3 years, namely, "2003 & 2004 Excellent Bilingual- Friendly Hospital Award" ; 2004 National Biotechnology & Medical Care Quality Award" in Health Information Website; "2004 & 2006 Good English Environment Award" ; "2003, 2004, 2005 & 2006 Excellent Medical Website Award" ; "HONcode Website Certification from HON Foundation in Switzerland" ; "Certificate of Recognition from 2004 Asian Hospital Management Awards in IT / E-commerce Category" , which took place in Thailand; etc.
Ą@Ą@In addition, abstract entitled "International Patient Center ĄV Ensuring Patient Safety for International Communities" was accepted at the 2nd Asia Pacific Conference on Risk Management for Preventive Medicine (APCRMPM 2005) in Malaysia. And 4 Posters entitled: 1. "International Patient Center ĄV Ensuring Patient Safety for International Communities" ; 2. "Website Revamp ĄV Relaunching Website to Include Patient-Centered, Health-Related Information and to Add Various Internet Functions" ; 3. "Baby Webpage ĄV Providing Images of the Newborn Baby through the Internet" ; & 4. "Baby MMS ĄV Sending Image of the Newborn Baby through Mobile Camera Phone" were accepted at the International Hospital Federation Asian Pacific Regional Conference (IHFAPRC 2006), which took place in Taipei, earlier this year.
Ą@Ą@Jen-Ai Hospital International Patient Center has proven to be successful to ensure patient safety for the international community living in Taichung, by providing medical interpretations in various languages. The hospital sincerely believes that International Patient Center services, along with bilingual information, should be made available to all the foreigners living in other cities throughout Asia Pacific region, to prevent adverse medical events from happening to these international patients, tourists, etc. JAH IPC hopes that other hospitals, especially in Taiwan, will soon follow suit.