Sunday, May 26, 2024

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  Sue C., Nationality: United Kingdom
Washington American School: Li Yuan Campus

I would like to compliment Jen-Ai Hospital for a job well done, but I do have a few suggestions. Firstly, you need more signs in English to direct foreigners who don't speak any Chinese to the right places. Secondly, not that it's a complaint, but I personally did not like the fact I jumped the queue (although I was seen very quickly). I did not know when I was going to see the doctor and I wanted the nurse to just tell me in English and then I could have waited. I believe in being fair.
  Mark Chan, Project Manager
Management Center, Jen-Ai Hospital - Dali

On behalf of Jen-Ai Hospital, I would like to thank you for your compliment and suggestions on how to improve our services. We are in the process of changing our signs to accommodate our growing number of foreign patients that are coming to our hospital. At the same time, we are organizing "International Patient Center", which is tentatively scheduled to open in the summer of 2003. With our new program in place, we hope to alleviate the inconvenience that foreign patients have to tolerate, when seeking medical services in the Taichung area. Thank you again for voicing your concerns. We are constantly looking forward to improving our services.
  Michele D., Nationality: Italy
Technip Italy S.p.A.: Taiwan Office

Perfect! Everything was perfect and all the tests went very smoothly! The nurse originally told me that the health examination will take the entire morning, but the examination finished by 10:30 am. Thank you for taking good care of me! I will recommend everyone to go to Jen-Ai Hospital, if they have to go to a hospital. The service was absolutely perfect!
  Christine Chu, Nursing Staff
Department of Referrals, Jen-Ai Hospital - Dali

Thank you so much for your kind words - compliments such as this make our day! We are continuously trying to make every patient's visit as pleasant as possible. If there is any way that we can help, we will do our best to meet their every need. Thank you for coming to Jen-Ai Hospital. We look forward to serving the needs of the foreign communities in Taichung.

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Date Modified: 05/27/2003