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Jen-Ai Hospital's First English Press Release from 5 Years Ago


  It is 5 years ago today that Jen-Ai Hospital released its first press release in English. This press release was for launching the first International Patient Center in Taiwan, which was considered a big news at the time. Mark Chan, who is now the Program Director of IPC, contacted several editors from various English publications and generated much media coverage for the local hospital located in Taichung County. Since then, he has managed to release several English press releases for the various projects that IPC was involved in, which eventually came out in newspapers or websites in countries, such as the U.S., U.K. Switzerland, Brazil, United Arab Emirates (U.A.E.), Philippines, etc. The following article was the original press release that was sent out ( ) with the updated list of media that covered this news.

Jen-Ai Hospital - Dali launches the first International Patient Center in Taiwan


   Jen-Ai Hospital - Dali has launched the first International Patient Center (IPC) in Taiwan to accommodate the growing medical needs of the foreign communities in Taichung. This program is dedicated to meeting the needs and requirements of the international patients who receive medical care at Jen-Ai Hospital - Dali, which offers a wide variety of services designed to make patients from diverse ethnic and cultural backgrounds feel welcome.

   With the help provided by bilingual volunteers found all over Taichung, Jen-Ai Hospital - Dali intends to provide free interpreter services to patients who do not speak Chinese or have difficulty understanding Chinese. The hospital will make every effort to provide interpreting services in various languages, including English, French, Spanish, German, Italian, Portuguese, Polish, Dutch, Afrikaans, Japanese, Thai, Malaysian / Indonesian, Tagalog, Burmese, Cantonese, Taiwanese, Hakka Dialect, etc.

   These volunteers will be available during regular hospital hours to accompany international patients to medical appointments and assist them in communicating with all the staffs throughout the hospital. For urgent situations or emergencies, International Patient Center is also able to arrange telephone interpretation by 3-way calling or conference calls. However, the hospital strongly suggests that international patients call at least 3 days in advance of their appointment, so that the specific interpreter which may be needed for the patient's particular appointment can be arranged.

   "We understand the difficulties of international patients trying to manage their healthcare needs in a foreign country and our special program tries to change all of that by assigning an interpreter to help ease our patients through the complicated medical care process in Taiwan," says Dr. Daniel Chan Liao, the Superintendent of Jen-Ai Hospital - Dali. "It is important that our foreign communities understand that they have the same rights as the local communities, to be assured that their visit to the hospital goes as smoothly as possible," adds Chan Liao.
     In order to help the foreign communities become more familiar with the Taiwan's medical care process, the hospital has especially designed the International Patient Center website (, an extension of the English website (, which is one of the most comprehensive of its kind for hospitals in Taiwan. The IPC website offers process flow diagrams of patients seeking medical attention at the hospital, introduction of the program, physician schedules and appointment request form to make appointment on-line. In addition, bilingual versions of the floor maps, along with new bilingual signs were designed so that the international patients will not have a difficulty finding various locations within the hospital.

   Among other benefits, International Patient Center provides the following services: scheduling medical appointments including follow-up care and health examinations; providing interpreters for communicating with doctors and hospital staffs; assisting with admissions and discharges; preparing diagnosis and certification documents; translating medical documents for use after returning back home; simplifying financial transactions; and arranging delivery of meals catered to Western taste.

   Jen-Ai Hospital is a not-for-profit organization with two separate branches located in Taichung, the central part of Taiwan; and it has been in operation for more than 57 years. Jen-Ai Hospital - Dali is a 746-bed, tertiary care community hospital; while Jen-Ai Hospital: Taichung is a 146-bed, secondary care hospital. Jen-Ai Hospital - Dali is recognized as the biggest regional teaching hospital in the Dali area; whereas, Jen-Ai Hospital: Taichung is known as one of the hospital with a long tradition in Taiwan, located in the heart of Taichung city.

For additional information about the program, please contact:
Mark K. Chan, Project Manager
Jen-Ai Hospital - Dali
International Patient Center / Management Center
483 Dong Rong Road, Dali City, Taichung County, Taiwan
Tel: (04) 2481-9900 ext. 1995

First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago

First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago

First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago   First English Press Release from 5 Years Ago
Media that featured the article  
The China Post
The China Post Website
Taiwan News
Taiwan News Website
Taipei Times
Taipei Times Website
Taiwan Headlines

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Taiwan Journal 
Taiwan Journal Website
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Compass Magazine Website 1 
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Circle Magazine 1
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IWAT Website  new
24*seven Magazine
Taichung Voice Magazine 
Taichung*365 Magazine 
Xpat Magazine 1  new
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LAS Papylas Newsletter 
Morrison Echo Newsletter  new
台中婦人部 月報
ICRT Radio Station
Taichung Unlocked Guidebook 1 
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Taichung County Guidebook 
I@CC Newsletter 
I@CC Website 
American Chamber of Commerce in Taichung Website
World News Watch
ESL Island Taiwan Website 1 2  new
Columbia Consulting Company 1new
Columbia Consulting Company 2new
Feng Chia University Language Center 1
Feng Chia University Language Center 2 
Feng Chia University Language Center 3 
National Chung Hsing University
Welcome to Taichung Website 1
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Welcome to Taichung Website 3new
MissionCare Chronicles 
Bureau of National Health Insurance 1
Bureau of National Health Insurance 2new
Bureau of National Health Insurance 3new
Taiwan Hospital Association 1 2
Hospitals Worldwide

Related Links:
First Press Release 
Press Release from 10 Years Ago 
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Date Modified: 08/29/2008