6F-6 # 71 YUAN
To whom it may concern,
I am writing this letter to say thank
you to the staff of Jen-Ai Hospital in Dali. I work
for Washington American School as an English teacher;
and as a foreigner in Taiwan, I cannot read or speak
Chinese. However, when I paid Jen Ai Hospital a visit
on Saturday, 7th of December, I was extremely pleased
with the staff's helpfulness.
On that Saturday morning, as I walked into Jen Ai Hospital,
the front desk person had set her eyes on mine and asked
if she could help in Chinese. Obviously, I replied in
English and that I needed to see a doctor. In English,
she asked me where did I feel sick. I told her about
my sore throat, slight headache and indigestion. Next,
she asked me for my I.D. and helped me fill in my address
and details on the form. She also said that I was going
to see a doctor on the next floor, # 1 door and to use
the escalator. She also told me to pay at the registration/pay
desk first before going upstairs. She used her hand
to direct me.
The first cashier put down all my details
into the computer and charged me 190 NT. Then, she directed
me upstairs. This next part was a little confusing because
I went upstairs to find no # 1 door but there were two
doors, either # 1-01 or # 1-02. So I decided to sit
in front of those 2 doors. I was not sure on whether
to just sit and wait or should I hand over one of my
slips or something.
Within 5 minutes,
I decided to knock on 1-01 door and hand in my slip.
The nurse spoke to me in Chinese but when she realized
my situation, she pulled me into the room and ushered
me to sit in one of the operating chairs. The doctor
was treating another patient. After 5 minutes, Dr. Lee
saw me and explained to me that I had a bad sore throat
but the headache and indigestion was probably due to
stress. I had mentioned that I also thought it was stress.
So the nice doctor typed in the kind of
medication he was going to give me into the computer
stating that he would not give me anything for the indigestion.
If it continued, he advised me to see a specialist in
that field. Then, he told me to go downstairs, pay again
(medicine) and then, collect it at the pharmacy in the
The second cashier asked me for 20 NT this
time. Then she told me to keep going and then turn left.
When I arrived at the pharmacy, the pharmacist told
me that I was # 192 in Chinese. When I spoke English,
she circled #192 and also wrote down # 192 on my slip
and pointed to the screen directly above her head. I
went in at 9:05, I had seen a doctor and collected my
medication by 9:30.
The service that I received at Jen Ai Hospital
was amazing. I have been to three other hospitals in
Taiwan and not one of them have been as good as Jen
Ai Hospital. I truly thank everyone that helped me on
that morning. I feel much better now.
Once again, I thank Jen Ai Hospital for
their kindness and consideration. Well done!